Shipping Policy

At NEFU, we carefully package all orders to ensure that your products arrive safely.

Shipping and Processing Times

Orders are generally shipped within 7–14 business days after order and payment confirmation.

For made-to-order products, please check the estimated shipping date listed on the individual product page.

Please note that delivery may take a few additional days for certain destinations.

Shipping Fees

Please check the shipping fee displayed at checkout.

Delivery

The shipping carrier will be selected by NEFU based on the order details and delivery destination.

If a tracking number is available, it will be provided in your shipping confirmation notification.

Please note that delivery may be delayed due to weather conditions, traffic, high shipping volumes, natural disasters, or other circumstances beyond our control.

Delivery Address

Orders will be delivered to the address provided at checkout.

If a package is returned to us due to an incorrect address or missing information, such as a street number, building name, or apartment number, you may be responsible for the cost of reshipping the order.

Damage During Shipping

If your product arrives damaged, please contact us within 7 days of delivery.

We may ask you to provide photographs of the damaged product, outer box, and packaging materials so that we can assess the situation.

If the damage is confirmed to have occurred during shipping, we will arrange an exchange, refund, or other appropriate resolution.

Please retain all packaging materials until you receive further instructions from NEFU.

International Shipping

We offer international shipping to selected countries and regions.

Depending on the destination, customs duties, import taxes, and customs clearance fees may apply. These charges are generally the responsibility of the customer.

Please note that we may be unable to ship to certain destinations due to import restrictions or other regulations.

Extended Absence and Refusal of Delivery

If an order is returned to NEFU due to an extended absence, refusal of delivery, or similar circumstances, you may be responsible for the reshipping costs and any other applicable fees.

Shop: NEFU
Contact: contact.nefu@gmail.com